Digital Banking Results In Longer Sessions At Call Centers -- Law Of Unintended Consequences [Forbes]
Bank of America Corporation (BAC)
Last bank of america corporation earnings: 4/15 06:45 am
Check Earnings Report
US:NYSE Investor Relations:
investor.bankofamerica.com
Company Research
Source: Forbes
When it comes to digital banking the law of unintended consequence is alive and well. As bank customers use digital channels for self-service simple tasks, they demand more time of call centers when they have complex issues and banks are finding that staff are opening fewer new accounts per FTE. Ron Shevlin, writing at Cornerstone Advisor’s Gonzo Banker takes a look at what digital has done to banking and it’s pretty impressive. “Active online banking users grew 82% and active online bill payers increased 134% between 2007 and 2017.” The growth in digital is strongly concentrated in the biggest banks. Accenture in a new report said that “In U.S., more than half of new current accounts have been opened by three big banks that are investing heavily in digital.” The big bank leadership in online was also reported by Javelin Strategy & Research which looked a consumer “satisfaction with online banking and identified three leaders in each category. Bank of America repeate
Show less
Read more
Impact Snapshot
Event Time:
BAC
Last Price
Price Change
Price Change%
Volume Shares
Max Up
Max Down
%
Volume Ratio
Performance Comparison
Updated
|
Event Day
Stock performance from the time of news release until the following 4pm ET market close
|
Last price at news event
|
Since Event
Multi-day stock performance from the time of the news release
|
|---|---|---|
|
EVENT DAY
Stock performance from the time of news release until the following 4pm ET market close
|
LAST
PRICE AT NEWS EVENT |
SINCE EVENT
Multi-day stock performance from the time of the news release
|
| Last Price | ||
| VWAP | ||
|
High:
|
Max Up |
High:
|
|
Low:
|
Max Down |
Low:
|
|
%
|
Post news range |
%
|
|
|
Price change |
|
|
|
Price Change Percentage |
|
|
|
S&P 500 (SPX) |
|
|
%
|
Volume ratio |
%
|
| Volume | ||
| Ticks | ||
|
|
Avg transaction size |
|
Don't Miss Out On The Next BIG Stock Move
Event day
Event Day Chart will not be displayed beyond 90-day period of the event
Performance since event
Time And Velocity Analysis
Be the first to know
Opt in for alerts from News Quantifed
Sign Up Today
Opt-in for
BAC alerts
Learn More With NQ
Reading the Impact Report
Help Me Understand This Data
Help Me Understand This Data
How NQ Works
What is news-based trading?
And why is it so successful?
And why is it so successful?
Movers & Shakers
The biggest gainers and losers and WHY it moved
BAC alerts
High impacting Bank of America Corporation news events
Weekly update
A roundup of the hottest topics
BAC
News
- How Much Money Does Warren Buffett Have Invested in Bank of America? [Yahoo! Finance]Yahoo! Finance
- Stock market today: Indexes stage rallies ahead of mega-cap earnings [Yahoo! Finance]Yahoo! Finance
- Golden Goose's net revenues up 12% in first quarter [Reuters]Reuters
- Chinese money laundering operation deposited cartel money into Charlotte banks, feds say [Yahoo! Finance]Yahoo! Finance
- Don't Waste Your Money: Making big deposits at an ATM versus inside the bank [Yahoo! Finance]Yahoo! Finance
BAC
Earnings
- 4/16/24 - Beat
BAC
Sec Filings
- 4/23/24 - Form PX14A6G
- 4/22/24 - Form FWP
- 4/22/24 - Form 424B2
- BAC's page on the SEC website