Rogers CEO should have reached out at outset of nationwide outage, industry minister says [Globe and Mail, The (Toronto, Canada)]
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Source: Globe and Mail, The
CEO Tony Staffieri should have reached out to him – and not the other way around – to inform him of the widespread service outage that took down wireless, internet and home phone service on July 8. Speaking before the House of Commons committee on industry and technology on Monday, Mr. Champagne said he was in Toyko on government business during the outage and was informed of the service disruption at around 4 or 5 a.m. Tokyo time. Mr. Champagne said he immediately reached out to Mr. Staffieri, as well as the CEOs of BCE Inc. and Telus Corp. However, Mr. Staffieri should have reached out to him first, Mr. Champagne said. It took the Toronto-based telecom roughly four hours to publicly acknowledge the service disruption and all day to resolve the outage, which impacted the Interac debit system and 911 services. However, intermittent issues continued throughout the weekend. Mr. Champagne's ministry is one of two regulatory bodies that is reviewing Rogers's contested $26-billion
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