As industry shifts to technology, BMO Harris Bank is cutting face-to-face mortgage lenders [USA TODAY]
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Source: USA TODAY
CLOSE Despite low mortgage rates, an improving labor market and elevated stock prices, consumers are still a bit cautious when it comes to buying a home. Newslook BMO Harris bank is eliminating face-to-face mortgage lenders and taking applications through its centralized mortgage call center. (Photo: Paul Gores / Milwaukee Journal Sentinel) CONNECT TWEET LINKEDIN COMMENT EMAIL MORE BMO Harris Bank is eliminating most mortgage loan officers who meet customers face to face and now directs people who want to buy a house or refinance to its centralized mortgage call center. The Chicago-based bank said the move — and a new online mortgage application platform coming soon — reflects changing customer behavior trends and actually offers time and ease benefits for mortgage applicants. “Things evolve, and we have to change with the times and with our customers’ wants and needs,” said BMO Harris spokesman Patrick O’Herlihy. BM
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