Zingle Secures $11M to Bring AI to the Hotel Guest Experience One Text at a Time
Coupa Software Incorporated (COUP)
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Source: PR Web
CARLSBAD, Calif. (PRWEB) January 31, 2019 With more than half of hoteliers planning to increase technology spending in 2019 on innovations that increase loyalty and personalize the end-to-end travel experience, leading business-to-customer messaging solution, Zingle, announced today that it has raised an additional $11M in funding. Led by PeakSpan Capital, the funding will be used to build out the company's solutions and team as Zingle pushes further into hospitality.Differentiated from chatbots that rely on keywords and scripted decision-tree logic, Zingle uses a combination of newly integrated artificial intelligence and human engagement to provide the type of white-glove service and guest experience that travelers demand. Through the ability to analyze message intent, Zingle is able to understand the guest need and reply with an automatic response, suggest a response for hotel staff to execute, or trigger an activity like creating a service ticket, streamlining operations. "Today'
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