Convergys Earns ‘Leader’ Designation in Everest Group’s 2018 CCO PEAK Matrix™ Assessment
CONVERGYS (CVG)
Last convergys earnings: 5/8 04:15 pm
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Source: Business Wire
CINCINNATI--(BUSINESS WIRE)-- Convergys Corporation (NYSE: CVG), a global leader in customer experience outsourcing, has attained the “Leader” designation in the industry’s foremost comparative analysis. Everest Group’s annual Contact Center Outsourcing (CCO) – Service Provider Landscape with Services PEAK Matrix™ Assessment 2018 analyzed the contracts, operations and capabilities of more than 35 established CCO service providers. “We are honored to be recognized as a Leader in the 2018 Everest PEAK Matrix for the fourth consecutive year. This top placement measures vision and strategy, depth and breadth of services, innovation and investment in digital, and delivery excellence,” said Andrea Ayers, Convergys President and CEO. “Leaders must be able to help clients navigate the increasingly complex world of CX. I am proud of our team for their leadership and hard work each day to support our clien
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