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Altitude Software enhances its Xperience Suite with eGain AI and Knowledge

EGAIN CORP COMMON (EGAN)  More Company Research Source: GlobeNewswire
Last egain corp common earnings: 9/6 04:05 pm Check Earnings Report
US:NASDAQ Investor Relations: egain.com/company/investors
PDF SUNNYVALE, Calif. and NEWBURY, United Kingdom, Oct. 11, 2018 (GLOBE NEWSWIRE) -- eGain (NASDAQ: EGAN), the AI-powered customer engagement platform provider, today announced that Altitude Software will embed eGain AI and Knowledge Management into its Xperience Suite. According to a survey conducted by Forrester Consulting on behalf of eGain, poor access to relevant knowledge among contact center agents is the #1 driver of bad customer service. Altitude Software, a pioneering provider of customer interaction solutions, will deliver deep, seamless integration with eGain AI and Knowledge to offer process guidance and personalized answers for agents on their omnichannel platform. “Guiding customer interactions with AI and knowledge transforms agent experience and boosts operational productivity,” said Alfredo Redondo, CEO of Altitude Software. “eGain best-in-class capabilities complement our modular platform to deliver easy-to-consume innovation.” “eGain’s deep AI and knowledge capab [Read more]

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