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Stock impact report

US Financial Services Giant Leverages eGain Virtual Assistant to Automate Customer Engagement across Service and Sales

eGain Corporation (EGAN) 
Last egain corporation earnings: 2/6 04:05 pm Check Earnings Report
US:NASDAQ Investor Relations: egain.com/company/investors
Company Research Source: GlobeNewswire
SUNNYVALE, Calif., July 20, 2020 (GLOBE NEWSWIRE) -- eGain (NASDAQ: EGAN), the leading provider of customer engagement solutions, today announced that a financial services client is leveraging its top-rated digital engagement solution to deliver next-gen customer (CX) and agent experiences (AX). Unable to stitch together a set of point products to provide omnichannel digital customer service, the client selected eGain, based on its connected and rich solution capabilities, domain expertise, and a successful POC. Within ten weeks, the client activated eGain Virtual Assistant™, eGain SuperChat™, and eGain Cobrowse™ to enable a connected, smart self-service journey for customers with escalations intelligently routed to thousands of advisors across country, using the eGain Advisor Desktop™. Powered by smart knowledge, the virtual assistant answers customer questions on the free section of the client website and app, while spotting opportunities to upsell the company’s premium offering Show less Read more
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