US Financial Services Giant Leverages eGain Virtual Assistant to Automate Customer Engagement across Service and Sales
eGain Corporation (EGAN)
Last egain corporation earnings: 2/6 04:05 pm
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US:NASDAQ Investor Relations:
egain.com/company/investors
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Source: GlobeNewswire
SUNNYVALE, Calif., July 20, 2020 (GLOBE NEWSWIRE) -- eGain (NASDAQ: EGAN), the leading provider of customer engagement solutions, today announced that a financial services client is leveraging its top-rated digital engagement solution to deliver next-gen customer (CX) and agent experiences (AX). Unable to stitch together a set of point products to provide omnichannel digital customer service, the client selected eGain, based on its connected and rich solution capabilities, domain expertise, and a successful POC. Within ten weeks, the client activated eGain Virtual Assistant™, eGain SuperChat™, and eGain Cobrowse™ to enable a connected, smart self-service journey for customers with escalations intelligently routed to thousands of advisors across country, using the eGain Advisor Desktop™. Powered by smart knowledge, the virtual assistant answers customer questions on the free section of the client website and app, while spotting opportunities to upsell the company’s premium offering
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EGAN
News
- EGain (EGAN) Ascends But Remains Behind Market: Some Facts to Note [Yahoo! Finance]Yahoo! Finance
- eGain Announces AssistGPT™ for CCaaS at Enterprise ConnectGlobeNewswire
- EGain (EGAN) Stock Sinks As Market Gains: Here's Why [Yahoo! Finance]Yahoo! Finance
- Chatbot Market revenue to hit USD 84.78 Billion by 2036, says Research Nester [Yahoo! Finance]Yahoo! Finance
- EGain (EGAN) Increases Despite Market Slip: Here's What You Need to Know [Yahoo! Finance]Yahoo! Finance
EGAN
Earnings
- 2/8/24 - Beat
EGAN
Sec Filings
- 2/14/24 - Form SC
- 2/13/24 - Form SC
- 2/8/24 - Form 10-Q
- EGAN's page on the SEC website