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Stock impact report

eGain Launches the Knowledge Hub™, Turbocharging Digital Transformation of Customer Engagement

eGain Corporation (EGAN)  More Company Research Source: GlobeNewswire
Last egain corporation earnings: 2/6 04:05 pm Check Earnings Report
US:NASDAQ Investor Relations: egain.com/company/investors
PDF SUNNYVALE, Calif., Sept. 07, 2021 (GLOBE NEWSWIRE) -- eGain (NASDAQ: EGAN), the leading cloud platform for customer engagement automation, today announced the availability of eGain Knowledge Hub™, the company’s next-gen knowledge management solution. According to Gartner, organizations at advanced stages of digital transformation will find that poor customer experience is their biggest barrier to further success. A Forrester Consulting consumer survey revealed that lack of knowledge across contact center agents and self-service systems is the biggest barrier to getting good customer service. Powered by AI reasoning, ML, Natural Language Processing, and analytics, eGain Knowledge Hub is a rich, one-stop knowledge management solution for the digital-first, remote-first era. Among the benefits are: Knowledge harmony created by centralizing 360 customer context, omnichannel content, profiled access, personalization, search methods, conversational guidance, and analytic insight into o [Read more]
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