Do Your Customers Tell The World How Great You Are? [Forbes]
Meta Platforms, Inc. - Class A (FB)
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Source: Forbes
Tweet This Shutterstock Which kind of customers would you rather have? Those who tell the world how great your company is? Or those who hop on social media, tag your company and list all their grievances for everyone to see? This column is about people in the first category. Employees from three companies--Redbubble, AMC Theatres and CVS Pharmacy--delivered exceptional customer experiences. Here's how they did it and what this means for your own business. Redbubble One of my sisters recently bought some T-shirts for me that I’d discovered on Redbubble’s Instagram page. Unfortunately, the shirts didn’t fit well, so I contacted them through Facebook. They immediately wrote back and apologized for the problem. I received a voucher code to use with other products they sell. This was the fastest solution that I’ve ever received from a clothing company. I ordered replacement shirts and later bought some notebooks at
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