Economic Volatility Ahead, Proceed With Caution, Forrester Warns Banks [Forbes]
Fiserv, Inc. (FISV)
Last fiserv, inc. earnings: 2/4 04:01 pm
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Source: Forbes
Warning that trade wars, volatile politics and other shocks could threaten major economies, Forrester predicts that most financial firms will be cautious and focus on operational efficiency “aiming to deliver small, manageable chunks of innovation that improve customer outcomes and deliver productivity improvements.” Then in its “ Predictions 2019: Financial Services ,” it suggests financial firms will turn their attention to the back office. “After a decade of focus on customer experience, overhauling back-office processes will become fashionable again…As budget cuts start to bite, senior executives will tire of innovation with no ROI. As the returns on digital customer experience plateau, firms will shift their focus to reducing the cost to serve customers through greater operational efficiency.” That proposed focus runs up against 40-year old legacy systems that firms have shied away from replacing because they are at the core of operations. Peter Wannemacher, principa
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