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Stock impact report

4 Ways To Set Your Remote Customer Service Team Up For Success [Forbes]

Five9, Inc. (FIVN) 
Last five9, inc. earnings: 2/19 04:05 pm Check Earnings Report
US:NASDAQ Investor Relations: investors.five9.com/investor-relations
Company Research Source: Forbes
When uncertainty is high, your customer service team is a valuable frontline resource to helpmaintain customer trustDo customers feel like they can trust you? That all depends on how their interactions with your team... [+]go.GettyWhen your customer service representatives are working remotely, it’s even more important to set them up for success and ensure your customers are having thebest possible experienceHere are four strategies to successfully manage your remote customer service team.1. Use cloud-based software.When you have employees working remotely, it’s crucial to have everyone working from the same reliable cloud-based system. This helps ensure your customer service representatives have access to the most up-to-date information to give your customers the best experience.Today In:Using a cloud-based solution also helps your distributed team respond quickly to changes in your industry or in the overall business climate. This is especially important for keeping your customers’ Show less Read more
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