The Rise of the Intelligent Virtual Agent: Usage Grows 180% in 2021
Five9, Inc. (FIVN)
Last five9, inc. earnings: 2/19 04:05 pm
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Source: Business Wire
Since the November 2020 acquisition of Inference Solutions by cloud contact center leader Five9, one in five new customers are now evaluating IVAs to streamline business operations and reimagine their customer experience. SAN RAMON, Calif.--(BUSINESS WIRE)--Five9, Inc. (NASDAQ: FIVN), a leading provider of the intelligent cloud contact center, today announced new milestones around the use and adoption of its Intelligent Virtual Agents (IVAs) in the contact center.Since the company’s November 2020 acquisition of IVA provider Inference Solutions, the use of Five9 IVAs has increased 180%, based on the number of minutes per week the IVAs are handling calls for Five9 customers and reseller partners. Net new Five9 IVA accounts have grown nearly 5x, with one in five new Five9 customers now evaluating IVAs (up from one in 20 prior to the acquisition, when Five9 partnered with Inference to offer the solution). Top use cases include caller authentication, password resets, reservation and app
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News
- Five9 to Report First Quarter 2024 Financial Results on May 2, 2024 [Yahoo! Finance]Yahoo! Finance
- Five9 to Report First Quarter 2024 Financial Results on May 2, 2024Business Wire
- Five9, Inc. (NASDAQ: FIVN) had its price target lowered by analysts at Morgan Stanley from $80.00 to $70.00. They now have an "equal weight" rating on the stock.MarketBeat
- CallTower Unveils Worldwide Managed Gateways [Yahoo! Finance]Yahoo! Finance
- CallTower Unveils Worldwide Managed Gateways [Financial Post (Toronto, Ontario, Canada)]Financial Post
FIVN
Earnings
- 2/21/24 - Beat
FIVN
Sec Filings
- 4/3/24 - Form ARS
- 4/1/24 - Form DEFA14A
- 4/1/24 - Form 8-K
- FIVN's page on the SEC website