Employee Experience Moves To Center Stage [Forbes]
Forrester Research, Inc. (FORR)
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Source: Forbes
Download Forrester’s complimentary predictions 2019 guide to understand why 2019 will be the year that transformation goes pragmatic. Companies and executives are paying attention to employee experience as never before. There are good reasons for this attention. Chief among them is the historically low unemployment rate, which gives employees options that they are taking advantage of. Employees are quitting their jobs at the fastest rate since 2001 . What’s more, companies that care about customer experience — and almost every executive at least pays lip service to customer focus these days — know that their potential to deliver high-quality customer experiences is limited by the quality of their employee experiences. In 2019, we expect to see companies work even harder to improve the employee experience. Here are three of our predictions for 2019 : Companies will fill the void left by broken institutions — leading to tribal employment. Traditional
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