Serenova to Showcase Unified Cloud Contact Center at Gartner Customer Experience & Technologies Summit 2019
Forrester Research, Inc. (FORR)
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Source: PR Web
SYDNEY (PRWEB) June 11, 2019 Serenova, a leading contact center-as-a-service (CCaaS) and workforce optimization (WFO) provider, is heading to the Gartner EMEA Customer Experience & Technologies Summit next week in Sydney, Australia to demonstrate how the power of an unified, cloud contact center can deliver meaningful and actionable information for superior customer experiences.As part of its presence at the show, Serenova's customer, City FM Australia, is scheduled to present their transition to a cloud-based solution. During the session, Adrian Buttigieg, Regional IT Director from City FM, will discuss how the cloud has enabled the company to take a more flexible and scalable approach to its customer experience. During this session, City FM Australia will also outline how it's contact center has improved its ability to route and queue more than 4,000 interactions a day, increased visibility into agent performance, eased administration and, ultimately, reported significant increase
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