Chewy Still Wins Pet Parents’ Hearts. But Investors? It’s Another Story [Forbes]
GameStop Corporation (GME)
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Source: Forbes
Chewy Still Wins Pet Parents’ Hearts. But Investors? It’s Another Story On online pet gear retailer Chewy’s Facebook page, a customer named Jenny Roll expressed her excitement after receiving a surprise gift from Chewy: a hand painted portrait of her dog. “Chewy has the best customer service hands down,” Roll wrote in a July post. “You really know how to make your customers feel loved.” She wasn’t alone. Happy customers gushing over the portraits of their pets or hand-written notes from the company can often be found on Chewy’s social media pages. Its customer-pleasing gestures also include sending flowers to pet owners who have recently lost their pet. Those moves have helped the eight-year-old Chewy, which went public in June, posted a 43% sales increase late Tuesday to $1.15 billion in fiscal Q2 that ended Aug. 4. Active customers jumped 39% to 12 million. Net sales per active customer rose 10% to $352. Demand from customers ordering via its Autoship subscription program surged ne
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