How WeWork and Slack Are Scaling Up [Fortune]
International Business Machines Corporation (IBM)
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Source: Fortune
If WeWork represents the physical aspect of how we work today, then Slack signifies the digital side. At the Fortune Brainstorm Tech conference on Monday, the chief product officers of both companies explained how they’re scaling and handling their rapid growth as customers have flocked to their services and platforms. Slack’s April Underwood said that just two years ago, the company could not support a team of more than a couple of thousand using its service. Now she said Slack has customers who have more than 100,000 employees. “Increasingly customers who want to use Slack look less and less like us,” she said, noting that the company is now serving customers the size of IBM and those with operations in other countries. Underwood said that people who use Slack are actively connected 10 hours a day and are actively using the product for two hours and 40 minutes daily. But when asked broadly why workforce productivity hasn’t increased, she said it was a “head-sc
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