UPDATE 2-TSB's testing of new IT platform was inadequate -IBM report [Reuters (UK)]
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Source: Reuters
UPDATE 2-TSB's testing of new IT platform was inadequate -IBM report | Reuters Reuters Staff 3 Min Read * Lawmakers publish IBM report into TSB’s IT failure * Report highlights insufficient testing * TSB says report’s conclusions are preliminary (Adds later TSB statement) LONDON, June 21 (Reuters) - Britain’s TSB Bank failed to sufficiently test a new IT platform before a botched roll-out that left thousands of customers locked out of their accounts, a report commissioned by the lender showed on Thursday. TSB’s management, and in particular its CEO Paul Pester, have come under fire from lawmakers over the crisis, which lasted for weeks, with some customers unable to make vital payments. The International Business Machines Corp report was produced after TSB called in IBM to help fix the problem, which arose when the bank tried to migrate customers onto a new IT platform in April. The report was published by Britain’s Treasury Committee of lawmakers on Thursday. IBM’s “early findings” c
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