Zappix Inc. and Talkdesk Partner to Provide Comprehensive Cloud-Based Contact Center Solution
International Business Machines Corporation (IBM)
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Source: PR Web
BURLINGTON, Mass. (PRWEB) September 18, 2018 The fast-growing Zappix, Inc. has partnered with Talkdesk, an enterprise contact center provider, to add powerful Visual IVR capabilities to the industry leader's AppConnect platform. Zappix Visual IVR is a self-service offering for smartphone users during customer service interactions, leading to improved customer experience, reduced costs, and revenue growth opportunities.The partnership opens up new automation and improved customer service capabilities for Talkdesk customers. Zappix instant web-app technology allows customers to cater to consumer needs with engaging, on-demand, customer service experiences. "We are excited to join the thriving AppConnect ecosystem," said Yossi Abraham, Zappix president. "The large and ever-growing Talkdesk install base provides a unique opportunity to extend our market reach while offering AppConnect customers a powerful opportunity to transform their CX by implementing intuitive visual menus and utiliz
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