Inference Solutions Featured in DMG Consulting's 2019-2020 Intelligent Virtual Agent Product and Market Report
International Business Machines Corporation (IBM)
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SAN FRANCISCO (PRWEB) May 23, 2019 Inference Solutions, a global provider of Intelligent Virtual Agents for sales and service organizations, today announced its inclusion in DMG Consulting's 2019-2020 Intelligent Virtual Agent Product and Market Report. The report identifies Inference Solutions as the intelligent virtual agent (IVA) market share leader, based on number of customers, with 15.8% share of the global market.In addition to quantifying market share of the global IVA market, the report also includes qualitative feedback from customers of the IVA vendors included in the report. Customers were asked to assign satisfaction values on a five-point scale pertaining to 10 key vendor performance categories. Inference achieved an overall vendor satisfaction score of 4.33, and a perfect score of 5.0 for product innovation."An important step in an organization's digital transformation is to provide their customers with a personalized and intelligent self-service experience cost effect
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