Leaders & Losers In The Year of Employee Experience [Forbes]
International Business Machines Corporation (IBM)
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Source: Forbes
Was 2018 “The Year of Employee Experience”? Back in January, I observed that it was no longer enough for companies to make CX a corporate priority. The next competitive frontier, I suggested, was employee experience (EX). In fact, I thought the signs indicated so strongly that EX would become the next priority for organizations that I called 2018 “The Year of Employee Experience.” Today I revisit the topic to assess how organizations did on EX this past year. Some definitely stepped up to EX leadership, some were utter failures, and many performed in between, showing potential but not quite getting it. The following examples give a snapshot of the EX in 2018. Was 2018 “The Year of Employee Experience”? Examples of companies that got it right and wrong this year show there’s still a lot of work to be done on EX. Getty Thumbs Up Since EX is the sum of everything an employee experiences throughout his or her connection to the organization — every emplo
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