UK launches action against Ryanair, British Airways over refunds [Reuters]
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Source: Reuters
UK launches action against Ryanair, British Airways over refunds By Paul Sandle , Sarah Young 3 Min Read LONDON (Reuters) -Britain’s competition authority said on Wednesday it was launching enforcement action against Ryanair and British Airways over their failure to offer refunds to passengers who were barred from taking flights under lockdown rules. During COVID-19 lockdowns across Britain, instead of offering refunds to those legally unable to fly, IAG-owned British Airways offered vouchers or rebooking and Ryanair providing the option to rebook. The Competition and Markets Authority (CMA) said the airlines might have breached consumer law and it had opened enforcement cases against them. The regulator’s move comes at a desperate time for airlines that have been choked by 15 months of COVID-19 restrictions. Britain continues to discourage most travel, leading to worries that the industry is facing a second lost summer, putting the airlines under further financial strain. CMA Chief
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