Informatica Earns "An Outstanding Customer Service Experience" by J.D. Power for Second Consecutive Year in Certified Assisted Technical Support Program
Informatica Inc. (INFA)
Company Research
Source: Business Wire
REDWOOD CITY, Calif.--(BUSINESS WIRE)--Informatica (NYSE: INFA), the first enterprise cloud data management leader to earn certification under the J.D. Power Certified Technology Service & Support ProgramSM, announced that the company has recently earned the Certified Assisted Technical Support distinction. This distinction recognizes Informatica for delivering "An Outstanding Customer Service Experience" to North American customers.The Certified Technology Service and Support program and Certified Assisted Technical Support program evaluates overall customer satisfaction, and operational competence and helps technology support organizations increase their effectiveness in customer service. The certification must be renewed each year to maintain status as a J.D. Power certified organization.“Informatica is clearly committed to providing a great customer experience,” said Mark Miller, Practice Leader, Customer Service Advisory, J.D. Power. “Our research shows that Informatica Globa
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