Top CEOs Share How Customer Experience Starts With Culture [Forbes]
JetBlue Airways Corporation (JBLU)
Last jetblue airways corporation earnings: 1/23 07:00 am
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Source: Forbes
Top CEOs Share How Customer Experience Starts With Culture When Jeff Bezos started Amazon -- originally called Cadabra -- he announced, “Our goal is to be earth’s most customer-centric company.” Today Jeff Bezos calls it "customer obsession." As I explored why customer focus is the primary driver of many of the world’s most successful companies, I was thinking about conversations I had over the past year with CEOs who through customer-centric models are leading their industries. What I found is the key to a world-class customer experience really starts with your own culture. Below are direct quotes from 10 CEOs whose companies are leaders of service in their industry. Wide angle interior of Harbour City mall,shopping destination Hong kong Getty Melissa Reiff, CEO of The Container Store, and Robin Hayes, CEO of JetBlue, both pointed to the ageless principle that if you treat your employees well they are likely to treat their customers well. “We focus specifically on our employees, and
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JBLU
News
- What's Next For JetBlue Stock After A Sharp 19% Fall Post Q1 Results? [Forbes]Forbes
- JetBlue Airways First Quarter 2024 Earnings: EPS Misses Expectations [Yahoo! Finance]Yahoo! Finance
- JetBlue's in-flight entertainment system just got a watch party feature [Yahoo! Finance]Yahoo! Finance
- JetBlue's (JBLU) Q1 Loss Narrower Than Expected, Q2 View Weak [Yahoo! Finance]Yahoo! Finance
- JetBlue beefs up in-flight entertainment, but investors are unimpressed [Seeking Alpha]Seeking Alpha
JBLU
Earnings
- 4/23/24 - Beat
JBLU
Sec Filings
- 4/25/24 - Form 10-Q
- 4/24/24 - Form 4
- 4/23/24 - Form 8-K
- JBLU's page on the SEC website