How AI Is Powering Customer Service, Engagement, And The Customer Experience [Forbes]
LOGMEIN (LOGM)
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Source: Forbes
How AI Is Powering Customer Service, Engagement, And The Customer Experience AI is making inroads into enhancing customer service and the overall customer experience, sometimes in a directly customer-facing role; sometimes behind the scenes in support of human customer service agents; and often in a hybridization of these roles. Paddy Srinivasan is professionally involved bringing AI to all things customer service- and customer experience-related, and I enjoyed speaking with him recently. Micah Solomon: How much of a mark is AI making today in customer service and support, and how is it helping to optimize the customer experience overall? Paddy Srinivasan, SVP and GM, Customer Engagement and Support at LogMeIn SVP and GM, Customer Engagement and Support at LogMeIn: AI is helping make companies smarter about the journey their customers take with them, it’s showing them where they can optimize and improve, and it’s providing insights into what customers really want or need, in near real
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