On CRM: LogMeIn Introduces A Better Bot To Chat With Your Customers [Forbes]
LOGMEIN (LOGM)
Last logmein earnings: 4/23 04:08 pm
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US:NASDAQ Investor Relations:
investor.logmeininc.com/about-us/investors/overview/default.aspx
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Source: Forbes
Source: Getty For years, the products offered by Boston-based LogMeIn, Inc. have served as great tools for accessing and remote controlling devices. My company has been a long time user of LogMeIn’s application to support our clients. But in recent years - and particularly after the company's 2017 merger with Citrix's GoTo subsidiary - LogMeIn has morphed into delivering an array of customer experience technologies that not only includes advanced remote assistance, but endpoint management, communication and collaboration tools. In mid-2017, LogMeIn introduced another service to its offerings: Bold360, an “intelligent customer engagement platform” that promises a better way to communicate and address customers' problems and questions. Last week, LogMeIn took another step in advancing Bold360's capabilities with the announcement of a bunch of new, AI-powered features. Among them is what the company calls proactive AI that will use historical customer
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