Marks & Spencer Selects Medallia and KPMG in the UK to Launch Global Voice of the Customer Programme
Medallia, Inc. (MDLA)
Last medallia, inc. earnings: 3/12 04:06 pm
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Source: Business Wire
Working together to support Marks & Spencer in end-to-end customer experience transformation SAN FRANCISCO & LONDON--(BUSINESS WIRE)--Medallia, Inc. (NYSE: MDLA), the global leader in customer and employee experience, and KPMG in the UK, today announced that they have been selected to deliver Marks & Spencer’s new Voice of the Customer Programme across its UK and International business.Powered by Medallia’s technology and delivered by KPMG in the UK’s customer consulting team, the programme will bring together all of Marks & Spencer’s global data sources within one platform. This can provide a live, connected view of the customer experience across the retailer’s operations for the first time and support its business transformation and help use data to drive decision making across its business. The programme will go live this quarter with a contract lasting four years.Katie Bickerstaffe, Chief Operating Officer at Marks & Spencer, said, “The last year has shown how vitally important
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