Medallia Reaches Critical Milestone in Healthcare Experience as an Approved HCAHPS Vendor
Medallia, Inc. (MDLA)
Last medallia, inc. earnings: 3/12 04:06 pm
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Source: Business Wire
Centers for Medicare & Medicaid Services (CMS) Approve Medallia as a HCAHPS vendor to survey patients via telephone. SAN FRANCISCO--(BUSINESS WIRE)--Medallia, Inc. (NYSE: MDLA), the global leader in customer and employee experience, today announced that the Centers for Medicare & Medicaid Services (CMS) has approved Medallia as a vendor to administer HCAHPS (Hospital Consumer Assessment of Healthcare Providers and Systems) Surveys via telephone. Healthcare organizations can now build experience programs around modern, real-time engagement tools from Medallia, while capturing patient feedback in support of CAHPS programs and regulatory requirements."Becoming an HCAHPS approved vendor is a critical step in Medallia's journey to transforming patient and employee experiences in healthcare,” said Kristi Roe, head of healthcare experience at Medallia. “Organizations who utilize our platform will be able to accelerate performance on HCAHPS measurement by integrating it with industry leadi
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