How to maintain professional boundaries with clients in a personal business [Toronto Globe and Mail (Ontario, Canada)]
Manulife Financial Corporation (MFC)
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Source: Toronto Globe and Mail
When one of Ron Graham’s clients talks about the challenges of caring for a parent with dementia, he shares a bit about his own experience. “I [tell them] just enough to know I’ve gone through something similar,” says Mr. Graham, an investment advisor with IPC Securities Corp. in Ottawa. “It allows them to share as much as they feel comfortable sharing. Sometimes, there’s a place for that. But you always want to draw the line with respect to personal privacy.” Mr. Graham is describing a common challenge for advisors, who must work closely with clients to help them meet their financial needs. That can make it difficult to maintain professional boundaries, but there are strategies advisors can use to do so. “I am always a person first, then an advisor,” Mr. Graham says. “My clients are people first, and then they are clients. So, when clients are sharing personal things, I need to be open to that.” Still, he adds that advisors must always tread carefully. “For example, if clients are go
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