ComputerTalk announces general availability of ice for Microsoft Teams with Direct Routing
Microsoft Corporation (MSFT)
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Source: PR Web
TORONTO, Canada (PRWEB) May 28, 2020 Computer Talk Technology Inc. ("ComputerTalk") today announces that Direct Routing for ice Contact Center with Microsoft Teams is generally available in our North American cloud sites. This new capability gives customers an alternative to Teams federation. Direct Routing enables calls to be routed to Teams-based agents using a managed SBC network. With faster call setup times than federation, ice allows agents to handle all interactions directly in the Teams client of their choice.Direct routing improves on the federation model by reducing the connection time for agent calls. Under federation, calls would take 15 seconds or more to connect to agents. Direct routing reduces this to milliseconds, drastically improving the agent experience for mission critical voice services.Chris Bardon, Chief Software Architect at ComputerTalk said, "We are excited to continue to build new contact center solutions on the ice platform in collaboration with Microsof
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