On hold for 45 minutes? It might be your secret customer score [MSN Money]
Nike, Inc. (NKE)
Last nike, inc. earnings: 3/24 04:15 pm
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US:NYSE Investor Relations:
investors.nike.com/home/default.aspx
Company Research
Source: MSN Money
Two people call customer service at the same time to complain about the same thing. One waits a few seconds before a representative gets on the line. The other stays on hold. Why the difference? Load Error There’s a good chance it has something to do with a rating known as a customer lifetime value, or CLV. That secret number is used by all manner of companies to measure the potential financial value of their customers. Your score can determine the prices you pay, the products and ads you see and the perks you receive. Credit-card companies use the scoring systems to decide what to offer customers who want to cancel their cards. Wireless carriers route high-value callers immediately to their most skilled agents. At some airlines, a high score increases the odds of a seat upgrade. “There’s no free lunch,” says Sunil Gupta, a marketing professor at Harvard Business School who has researched models for calculating lifetime value. “The more profitable you are, the bett
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NKE
News
- Nike to lay off 740 employees at Oregon headquarters [Yahoo! Finance]Yahoo! Finance
- Nike to lay off 740 employees at Oregon headquarters [Reuters]Reuters
- Nike "Permanently" Laying Off 740 Employees At World Headquarters [zero hedge]zero hedge
- FC Barcelona Closing $1.3 Billion ‘Mega-contract' With Nike, Reports MARCA [Forbes]Forbes
- Here's Why Nike (NKE) Fell in Q1 [Yahoo! Finance]Yahoo! Finance
NKE
Earnings
- 3/21/24 - Beat
NKE
Sec Filings
- 4/4/24 - Form 10-Q
- 3/21/24 - Form 8-K
- 3/11/24 - Form 8-K
- NKE's page on the SEC website