UK lender trials voice banking with Google Home [CNBC]
ROYAL BANK of SCOTLAND (RBS)
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Source: CNBC
UK lender trials voice banking with Google Home NatWest is trialing voice banking in the U.K. using the Google Assistant via Google Home smart speakers or a smartphone. The three-month pilot will involve 500 customers, according to the bank, which is a member of the RBS Group The system will have to be set up using a customer's online banking PIN and password, NatWest added. They will also need to give a "partial voice PIN" in order to get access to it. "This technology will make it easier for people to bank with us and could bring particular benefits to those who have a disability, as voice banking eliminates the need for customers to use a screen or keyboard," Bennie added. Slowly but surely, innovative technologies that use the voice as a means of carrying out transactions are being introduced to the banking sector. In 2018, for instance, First Direct — which is a division of HSBC U.K. Bank — launched a service which enabled its customers to make payments with their voice using Ap
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