Why your bank branch is looking more like a café [Toronto Globe and Mail (Ontario, Canada)]
Royal Bank Of Canada (RY)
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Source: Toronto Globe and Mail
Why your bank branch is looking more like a café When you go to your bank in 225, it’s going to look different than the branch you visit today. Changes to physical branches are happening relentlessly and, it seems, banks are rethinking and renovating themselves faster than ever in cities, in the countryside, on streets and in malls. The new bank branch is looking less like an intimidating, echo-laden cathedral of cash and more like your favourite coffee lounge. Indeed, at least one Canadian bank, the online-oriented Tangerine (owned by Bank of Nova Scotia), operates outlets it calls “cafés” where you can do your banking with the help of a “café associate.” Story continues below advertisement “It’s something that I think banks are struggling with, and they’re trying different approaches,” says Roy Kao, senior advisor on finance and commerce at the MaRS Discovery District in Toronto. Bank branches are evolving into different places than they used to be partly because so much of day-to-d
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