Automation will make customer service the most in-demand job in tech [The Business Insider]
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Source: The Business Insider
Automation will make customer service the most in-demand job in tech REUTERS/Brian Snyder Throughout history, different eras have begotten different heroes of productivity in industry. In the 80s, the stock broker was the rock star of the business world. In the late 90s and 2000s, it was the computer programmer. For the last decade or so, it's been the data scientist. As the work of data scientists and engineers creates the Automation Age, the next industrial rock star will be the customer service specialist. Before you scoff at the idea of what may be considered a lower-level job today, ask yourself what happened to the stock broker? When's the last time you talked to one or even heard of one? Jobs ebb, flow, and disappear. The importance of a function today is not equivalent to the importance of that same function tomorrow, and it never will be. Humans have three core capabilities with which robots cannot compete: creativity, community, and empathy. As we enter the Automation A
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