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Airlines plead tech failure after government orders automatic refunds for wronged travelers [Fortune]
Last american airlines group, inc. earnings: 4/30 07:30 am
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On a Thursday call with analysts , Frontier CEO Barry Biffle said airlines in the U.S. may not be equipped to handle the changes, which include disclosing fees and issuing refunds for customers in certain situations. He pointed the finger at the industry's tech incompetence. “I think the reason why some of the industry is having a challenge is because I think there's not the technology in place today to do exactly what they're looking for,” Biffle said. “But hopefully we can all get there.” Last week the Department of Transportation, led by Biden appointee Pete Buttigieg, published new rules that make refund policies more friendly to customers and more uniform across airlines. Among the changes, the new rules would force airlines to provide refunds if a flight is delayed for three hours or six hours for international flights, if a customer is downgraded to coach from first class, or if a flight changes to add more connections than expected. Frontier Airlines did not immediately
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