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Bank and Credit Card Apps in Canada Grow Increasingly Homogenized, J.D. Power Finds [Yahoo! Finance]
Last american express company earnings: 4/24 07:00 am
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US:NYSE Investor Relations: ir.americanexpress.com
TORONTO, June 05, 2025 BUSINESS WIRE )--It's getting harder to tell the nation's banks and credit card company mobile apps and websites apart from one another. According to a series of recent studies of bank and credit card mobile app and online users, released today by J.D. Power, the digital channels of Canada's banks and credit card providers deliver remarkably similar user experiences, with the gap between best-performing and lowest-performing apps and websites shrinking to the lowest levels to date. The result is a predictable and consistent, but unmemorable digital experience from one brand to the next. The studies—J.D. Power 2025 Canada Banking Mobile App Satisfaction Study; SM 2025 Canada Online Banking Satisfaction Study; SM 2025 Canada Credit Card Mobile App Satisfaction Study; SM and 2025 Canada Online Credit Card Satisfaction Study SM —track overall customer satisfaction with banking and credit card providers' digital offerings. "Banks and credit card companies have r
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