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Stockreport

The rise of ‘no-reply' emails and what it means for travelers [USA TODAY]

Booking Holdings Inc. (BKNG)  More Company Research Source: USA TODAY
Last booking holdings inc. earnings: 2/26 04:04 pm Check Earnings Report
Travel companies are increasingly using "no-reply" emails, which frustrates customers needing assistance. Experts warn that "no-reply" emails can be perceived as poor customer service and may even be marked as spam. Customers can bypass "no-reply" barriers by trying other channels like social media or contacting company executives. When Eileen Landauer's hotel in Jasper, Canada, was evacuated because of a wildfire last summer, she faced more than a battle with her online travel agency for a refund. Landauer, an accountant from Palo Alto, California, also had to endure several "no-reply" emails from Booking.com – a polite way of saying, "Don't bother writing back." There was an email acknowledging her complaint, to which she couldn't reply. And another one asking her what she thought of the service she received (not much, it turns out). But this email, too, was a "no-reply." "The process is opaque, time-consuming and difficult," she said. "I've reached a point of exhaustio [Read more]
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Stockreport

The rise of ‘no-reply' emails and what it means for travelers [USA TODAY]

Booking Holdings Inc.  (BKNG) 
More Company Research Source: USA TODAY
Last booking holdings inc. earnings: 2/26 04:04 pm Check Earnings Report
Travel companies are increasingly using "no-reply" emails, which frustrates customers needing assistance. Experts warn that "no-reply" emails can be perceived as poor customer service and may even be marked as spam. Customers can bypass "no-reply" barriers by trying other channels like social media or contacting company executives. When Eileen Landauer's hotel in Jasper, Canada, was evacuated because of a wildfire last summer, she faced more than a battle with her online travel agency for a refund. Landauer, an accountant from Palo Alto, California, also had to endure several "no-reply" emails from Booking.com – a polite way of saying, "Don't bother writing back." There was an email acknowledging her complaint, to which she couldn't reply. And another one asking her what she thought of the service she received (not much, it turns out). But this email, too, was a "no-reply." "The process is opaque, time-consuming and difficult," she said. "I've reached a point of exhaustio [Read more]
IMPACT SNAPSHOT
EVENT TIME:
BKNG
Last Price
Price Change
Price Change %
Volume Shares
Max Up
Max Down
Volume Ratio
%
Don't Miss Out On The Next BIG Stock Move
Performance comparison Updated
EVENT DAY
Stock performance from the time of news release until the following 4pm ET market close
LAST PRICE AT
NEWS EVENT
SINCE EVENT
Multi-day stock performance from the time of the news release
LAST PRICE
VWAP
High:
MAX UP
High:
Low:
MAX DOWN
Low:
%
 POST NEWS RANGE
%
PRICE CHANGE
PRICE CHANGE PERCENTAGE
S&P 500 (SPX)
%
 VOLUME RATIO
%
VOLUME (SHARES)
TICKS
AVG SHARES PER TRADE
EVENT DAY
Event Day Chart will not be displayed beyond 90-day period of the event
PERFORMANCE SINCE EVENT
TIME AND VELOCITY ANALYSIS