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Charter Asks Customers to Delete Videos After Cloud DVR Glitches [BNN Bloomberg (Canada)]
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It urged customers to delete old or unwanted recordings as it works on the problem. The Cloud DVR Plus platform has experienced technical difficulties following “much higher use than expected” of Charter's Xumo service, which helps customers find programs, Chief Executive Officer Chris Winfrey said in an email sent April 18 to users. The glitch affected “a small group of customers,” he said, without providing a number or describing the problem further. Charter introduced Xumo in October and billed it as a primary selling point for new video customers in its 41-state service area. Xumo helps customers find live TV, on-demand movies and streaming fare and works with an app for Charter's Spectrum TV brand. The number of deployed Xumo boxes approached 1 million, Winfrey told investors in February. Charter shares have dropped 33% this year as it reported losing broadband and cable-TV subscribers. Cable providers are struggling as customers flee traditional TV packages and turn to onl
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