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HubSpot and Talkdesk Expand AI-Powered Contact Center Integration [Yahoo! Finance]
Last hubspot, inc. earnings: 2/12 04:11 pm
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US:NYSE Investor Relations: ir.hubspot.com
announced an expanded app partnership with Talkdesk Inc., which includes new investments by Talkdesk in the HubSpot App Partner Program. The collaboration brings an advanced contact center integration to the HubSpot platform via the HubSpot App Marketplace. The expanded partnership offers sales and service teams a unified workspace within HubSpot, the customer platform for scaling companies, which connects every customer interaction, insight, and workflow. The Talkdesk app, powered by Talkdesk Customer Experience Automation/CXA and offering industry-leading AI and omnichannel capabilities, is designed to combat inefficiencies like toggling between disconnected systems, duplicated data entry, and slow response times. HubSpot and Talkdesk Expand AI-Powered Contact Center Integration Within HubSpot, the integration allows teams to: automatically log activity for calls, SMS, WhatsApp, and IVR activity in HubSpot activity feeds; connect conversations by associating customer interacti
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