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How HR should handle workplace harassment, violence from customers [Yahoo! Finance]
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HR often sorts out relationship dynamics between co-workers, but what about external harassment? Business leaders should know that they can be legally liable for harassment and discrimination born from clients, vendors and customers. For example, the U.S. Equal Employment Opportunity Commission ordered SmartTalent, LLC, to pay $875,000 to eligible claimants after the Washington-based staffing agency was found to have complied with client requests for male workers only Potentially trying to get ahead of a lawsuit, Buffalo Wild Wings issued an apology and fired two servers who complied with a racist customer's request to re-seat Black patrons further away . A court also upheld a ruling in favor of a Costco employee who filed a hostile workplace claim, following more than a year of stalking, videotaping and unwanted touching by a customer Customer hostility is at an all-time high , per a 2022 report from Axonify, with lack of preparedness being a key issue voiced. “It's defini
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