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Starbucks Is Testing an AI Chatbot to Help Speed Up Service [Yahoo! Finance]
Last starbucks corporation earnings: 4/28 04:05 pm
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US:NASDAQ Investor Relations: investor.starbucks.com/ir-home/default.aspx
Starbucks is bringing artificial intelligence behind the counter, but unlike some of its fast-food competitors, the coffee giant says the technology is meant to work alongside its human employees. According to Fortune the company is expanding “Green Dot Assist,” an AI-powered virtual assistant built with Microsoft Azure's OpenAI platform. After its initial unveiling in 2025, Starbucks is now testing the system in 35 stores and plans a broader rollout later this year. The chatbot is designed to help baristas quickly pull up drink recipes, suggest ingredient substitutions when items run out, troubleshoot equipment issues, and even help managers find workers to cover shifts. COMPLEX SHOP: Shop the brands you love, anytime and anywhere. Uncover what's next. Buy. Collect. Obsess. For Starbucks, the technology is part of CEO Brian Niccol's larger effort to “get back to Starbucks” after a period of slowing sales and customer frustration. Niccol has focused heavily on making stores f
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