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Sam's Club's AI-powered exit tech reaches 20% of stores [TechCrunch]
Last walmart inc. earnings: 2/18 06:00 am
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Club says it's turning to AI to speed up its own exit technology. Instead of requiring store staff to check members' purchases against their receipts when leaving the store, Sam's Club customers who pay either at a register or through the Scan & Go mobile app can now walk out of the store without having their purchases double-checked. The technology, first unveiled at the Consumer Electronics Show in January, has now been deployed at over 120 clubs across the U.S., which is 20% of the total number of Sam's Club locations. Since rolling out, the company claims that it's significantly sped up exits, as members leave the store 23% faster. The retailer plans to expand the tech to all its stores by year-end. The system works via a combination of computer vision and digital tech that captures images of customers' carts and then verifies payment for the items in their basket. Sam's Club says AI is used in the background to speed up the process. The AI also learns and improves over time a
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