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Stock impact report

Between five minutes and five hours: How long airlines take to respond to you on Twitter [CNBC]

Delta Air Lines, Inc. (DAL) 
Last delta air lines, inc. earnings: 4/22 07:00 am Check Earnings Report
US:NYSE Investor Relations: ir.delta.com
Company Research Source: CNBC
Getty Images Passengers wait to check in at the Delta Airlines terminal at John F. Kennedy (JFK) International Airport. Lost luggage? Missed connection? Downgraded ? Perhaps the fastest way to reach your airline is over social media. Airlines often respond to passengers faster on social media, where customers air their travel troubles to their airline and the public, than over the phone. Social media has exposed what goes on on airplanes to millions of people, and image-conscious airlines are aware how quickly incidents can go viral. Think of the violent dragging of a United Airlines passenger off a flight last April or Ann Coulter's feud with Delta Air Lines over a seat assignment change. Most traveler comments (yes, sometimes customers are there to offer a compliment) are routine travel issues: delays, lost items, or cancellations. @ British_Airways Never easy to leave sunny PHX for rainy LHR but excellen Show less Read more
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