OracleVoice: How A Huge Utility Is Innovating With Chatbots For Better Customer Connections [Forbes]
Exelon Corporation (EXC)
Last exelon corporation earnings: 2/11 06:50 am
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Source: Forbes
Oracle Voice Simplify IT, Drive Innovation Chris Murphy , Oracle Exelon, the US’s largest utility company by customer count, has created a chatbot that will soon let customers text a question like: “When’s my power bill due?” Or, they’ll be able to use Facebook Messenger to ask: “When are the lights coming back on?” Exelon has built a working prototype of the chatbot, which relies on natural language processing and artificial intelligence to understand conversations and provide clear answers. Exelon plans to launch it soon, allowing customers to use a variety of messaging platforms and digital assistants to ask billing and outage questions. The Fortune 100 company works across the energy industry in generation, sales, and transmission. With six utilities including Atlantic City Electric, BGE, ComEd, Delmarva, PECO and Pepco, Exelon has the delivers electricity and natural gas to about 10 million
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News
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EXC
Earnings
- 2/21/24 - Beat
EXC
Sec Filings
- 3/21/24 - Form POS
- 3/20/24 - Form ARS
- 3/20/24 - Form DEF
- EXC's page on the SEC website