J.D. Power, SurveyMonkey Find Most Consumers Still Say ‘Thanks, but No Thanks’ to Automakers’ Future Self-Driving and Electric Vehicle Offerings
SVMK INC COMMON (SVMK)
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Source: Business Wire
Lack of Knowledge and Inexperience are Common Themes for Unchanged Consumer Sentiment about Mobility Technologies TROY, Mich.--(BUSINESS WIRE)--Consumers continue to lack confidence in the future mobility technologies that automakers are eager to bring to market. According to the J.D. Power 2019 Q4 Mobility Confidence Index Study fueled by SurveyMonkey Audience,SM released today, the Mobility Confidence Index remains 36 (on a 100-point scale) for self-driving vehicles and 55 for battery-electric vehicles for a third consecutive quarter.“Consumer opinion doesn’t change overnight, especially when it comes to new mobility technologies, but the more consumers are exposed to these technologies, the more the needle might gradually move towards acceptance,” said Kristin Kolodge, executive director of driver interaction & human machine interface research at J.D. Power. “Right now, they simply don’t know enough to fully put their trust in these systems.”The quarterly study, which will inclu
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