Telefonica teams with Nokia on UK SOC [Seeking Alpha]
Telefonica SA (TEF)
Last telefonica sa earnings: 2/23 04:01 pm
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Source: Seeking Alpha
Telefonica teams with Nokia on UK SOCTelefonica (TEF-1%) is going with Nokia (NOK+0.4%) as thevendor for its Service Operation Center as it works to transform its UK operations into a more customer-centric business vs. network-centric.That will mean tapping Nokia's "evolved Service Operation Center (eSOC)" platform, which promises automation techniques leveraging artificial intelligence and machine learning.The goal is for Telefonica to manage customer experiences and responses in real time."With SOC we have already transformed this in three of our markets reaching the next level in automated customer experience management, granting us flexibility and adaptability that serves as a key differentiator," says Telefonica's Juan Manuel Caro. "Nokia’s solutions and services will allow us to achieve this goal in a competitive market like the UK."Click to subscribe to real-time analytics on NOKNow read:Telefonica: Good Results, But Caution Is A Virtue »Subscribefor full text news in your inbox
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