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T-Mobile Achieves Record Customer Care Results, Hosts ‘TEX Talks’ to Spread Its Revolutionary Care Model

T-MOBILE US (TMUS)  More Company Research Source: Business Wire
Last t-mobile us earnings: 10/30 04:02 pm Check Earnings Report
US:NYSE Investor Relations: investor.t-mobile.com
PDF With customer satisfaction scores hitting all-time highs, the Un-carrier is pulling back the curtain on their Team of Experts model, hosting a TEX Talks event for other companies to join the customer care revolution What’s the news: T-Mobile Team of Experts is a hit. Since it launched nationwide two months ago, customer satisfaction scores (NPS) have hit all-time highs. So, the Un-carrier is hosting an event Oct 24-25 to help others adopt Team of Experts. Why it matters: Team of Experts delivers better care for customers, better jobs for employees and better returns for shareholders. More brands should do it, the results speak for themselves. Who it’s for: Everyone who’s had to talk to a robot or shout “representative” to get help. So, yea, basically everyone. BELLEVUE, Wash.--(BUSINESS WIRE)-- Two months ago, T-Mobile (NASDAQ: TMUS) la [Read more]

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