Walmart, Lowe’s And Others Are Getting Real About Training: How Immersive Tech Works [Forbes]
Walmart Inc. (WMT)
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Source: Forbes
Walmart, Lowe’s And Others Are Getting Real About Training: How Immersive Tech Works It’s travelled from the cockpit to the store aisle, but we never have to look beyond our nose to get what will likely transform our shopping experiences for possibly decades to come. Immersive training, enabled through virtual reality software and headsets, is becoming a mainstay of major retailers, for a variety of scenarios. Originally seen as a method of safely and affordably placing workers in critical situations — think hospital operating rooms or robberies — more brands, from to , are finding virtual reality as a proven method for teaching old-fashioned customer service. According to research by Capterra run for $1,000 By comparison, in early 2018, 32% of retail employees said they didn’t receive any The Virtuals Are Coming! In the past year, however, more retailers have implemented specialized employee exercises to improve their brand images and address sensitive customer-service issues, such
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