A CRM Application That Brings All “Kustomer” Interactions Together Is Now Worth $500M [Forbes]
Zendesk, Inc. (ZEN)
Last zendesk, inc. earnings: 4/30 04:16 pm
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Source: Forbes
My company sells five CRM applications and we use one of them internally. In addition to the ones we sell, I've seen demonstrations of countless other well-known and similar systems, many of them excellent. All of these CRM systems have unique features. But they also have one very similar flaw. What is that, you ask? It's this: there's no one place to see and respond to all of your customer interactions. Sure, there are "activity" tabs or views where people log in calls. There are email centers. There are special areas for social media engagements. Some can integrate with text messaging services. But you're going here and going there. You're clicking other screens or needing to open up additional windows. You’re creating tickets and incidents and then having to move around different places within the system to get all the information needed to resolve the issue. A startup aims to fix this problem. The company is called Kustomer “We are the only company doing proper omnichannel, where
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