A Fast-Growing Site Taps An Urgent Need In The Pandemic: Helping Seniors Cross The Digital Divide [Forbes]
Zendesk, Inc. (ZEN)
Last zendesk, inc. earnings: 4/30 04:16 pm
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Source: Forbes
For many elderly people, being able to order groceries online has been a lifeline during the COVID-19 crisis.But for some, the process is still intimidating. They’ve had to rely on friends and relatives to make trips to the grocery store or race into their local market during the hours set aside for seniors to minimize the risk of exposure to the virus.Enter Neil D’Souza and Lawrence Kosick, co-founders ofGetSetup“It’s being taught by other seniors who are retired, patient, empathetic,” says D’Souza.Another draw has been a class showing students how to load the Uber app onto their phone and order a car.Most Popular In:Microsoft Warns Of A Massive Phishing Campaign…And Other Tech NewsThe site brings in revenue from paid classes, like those showing seniors how to navigate the Medicare website, for $5. It has also served B2B clients such as resellers of Zendesk, a customer service platform, and partners of e-commerce platform Shopify, that need help onboarding their users. Live private
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