CSI's Virtual Observer Integrates WFO for Talkdesk Environments
Zendesk, Inc. (ZEN)
Last zendesk, inc. earnings: 4/30 04:16 pm
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Source: PR Web
EAST HARTFORD, Conn. (PRWEB) June 28, 2018 WFO-enable your Talkdesk cloud contact center experience now!This integration combines the best-of-breed cloud-based contact center services and workforce optimization (WFO) applications of Talkdesk and the CSI Virtual Observer WFO platform. Together, this partnership further enables Talkdesk and CSI to deliver an integrated and robust overall contact center solution to new and existing customers.CSI's flagship product, Virtual Observer (VO), is a workforce optimization solution specifically designed for the cloud-enabled, modern contact center. VO extends the Talkdesk platform to offer integrated Omnichannel Recording, Quality Management with Screen Capture, and industry leading pre-built connectors to embed WFO within CRM applications such as Salesforce, Oracle Service Cloud, Zendesk and ServiceNow. Contact centers are becoming more CRM-centric, with CRM becoming their preferred workspace. With a single sign-on functionality, Virtual Obser
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